McGraw-Hill Jobshttp://mcgraw-hill.jobs2012-05-23 19:01:50.222030CANNoneTitle: Learning Solutions Technical Support Analyst Location: CA-ON-Whitby McGraw-Hill Ryerson is one of Canada’s foremost publishers and distributors of educational products both print and non-print media. Our technical innovations are changing the way people learn, with e-books, online tutoring, customized course Web sites and subscription services. We are now accepting applications for the full-time position of Learning Solutions Technical Support Analyst in the Higher Education Division. Working in collaboration with the Learning Solutions team, the Learning Solutions Technical Support Analyst is primarily focused on providing effective, efficient and professional 2nd level technical support to students and instructors using MHR Learning Solutions products and services. Key Responsibilities • Provide timely, effective and efficient responses to incoming requests for Tier 2/escalated technical support. • Use highly effective communication skills to collect and deliver information used in troubleshooting, diagnosing and resolving issues. • Track all incoming inquiries using Web-based CRM software. • Use advanced problem-solving skills to determine root cause, and provide detailed resolutions to end-users. • Update Helpdesk FAQ and support resources. • Work closely with Product Development and entire Learning Solutions team to capture recurring and systemic issues, and opportunities for product improvements. • Work closely with Learning Solutions Managers, Sales Reps, Sales Coordinators and Regional Sales Managers to promote the value of our digital teaching and learning solutions. • Helps to train instructors on digital product with the driven intention of growing our customer base and brand loyalty by achieving the highest degree of customer satisfaction. • Strong organizational skills • Outstanding verbal and written communication skills • Ability to work in a fast paced environment • Strong interpersonal skills with an emphasis on customer service and quality • Demonstrated technical expertise with Internet and web applications is critical, especially in taking steps to solution in innovative ways. • Demonstrated ability to quickly troubleshoot and diagnose end-user technical problems. • Strong database and report-generating skills are required. • Demonstrated experience working with SQL and PHP would be an asset, but not required. • Direct Experience with Moodle and other popular Course Management Systems would be an asset. • Post-Secondary Education Job Type: Customer Service2012-05-16 06:00:39CanadaMcGraw-HillNone24855NoneVirtual, CAN28727250http://mcgraw-hill.jobs/xml/28727250/jobCANNoneTitle: SENIOR SALES REPRESENTATIVE Location: CA-ON-Toronto Description The purpose of this role is to work as part of the Global Data Solutions team to help develop the S&P Capital IQ and Xpressfeed (XF) platform. This role will significantly drive new revenue by supporting sales and expanding our S&P Capital IQ and XF capabilities. This position will work closely with Desktop and Enterprise Solutions’ senior management, the S&P Capital IQ team, our current & potential clients, global sales & support team and IT. Responsibilities: * Understanding client needs. This position is responsible for the help with pre-sale support for our Sales team and prospects. He/she will meet with our clients frequently to understand their workflows and how our content should be packaged to meet those needs around functionality, delivery, linking, data coverage, data quality, etc. This position and the product management team will be accountable for regularly reviewing the sales pipeline with the sales organization. * Product Development. In partnership with our IT team, this manager will help plan and oversee the evolution of XF to increase its relevance to the market. In addition, a key part of this function will be to work to add new content sets to the application to help meet client requirements or fill existing gaps in coverage and content. * Setting product pricing, commercial terms and contracts. A key part of this role is to understand and capture the value of intellectual property and the unique content sets represented in our data feeds and data licensing. This includes establishing a framework and methodology for data pricing and communicating that to our sales teams and clients. Another part of this function is to manage the contracts for our data sets to reduce the legal paperwork burden on McGraw-Hill Financial and our clients as we create an integrated data solutions business. * Marketing and sales execution - With all of the product building blocks in place, another important part of this job is ensuring that Sales have the resources they need to sell the product on a daily basis. This could involve bringing in other resources from across the organization as needed to ensure sales success. Frequent interaction with the sales team to understand what the issues are as they come up, and where each client is in the sales cycle, is key. * Customer Experience - Once clients are on board, this manager will work with Enterprise Solutions’ Business Operations and Customer Support to ensure smooth delivery of data to our clients, and troubleshoot as needed when there are queries or issues. In addition, this role and the product management team are responsible for meeting customer retention and satisfaction metrics. Qualifications Required: * BA or BS in Accounting, Finance, Engineering or related field (MBA and/or CFA a plus) * 8 years of work experience * 3 - 5 years financial information” product management (strategic planning and financial analysis) or * 3 - 5 years financial information” business development and growth (P&L) * Demonstrated ability to manage a information business product line; hands-on experience developing and executing business plans and partnerships, owning customer relationships, and managing product enhancements that lead to increased revenues * Specialization and knowledge of multiple asset classes, global financial markets and trading & securities operations * Understanding and knowledge of Asset Management, Investment Banking, Wealth Management, and other front to back office workflows (particularly as it relates to fixed income and risk management analysis) * Understanding of the competitor landscape for S&P’s Global Credit Portal and Fixed Income Solutions businesses Benefits Regular full-time employees of The McGraw-Hill Companies routinely receive the following benefits: * Medical, Dental, Vision insurance, Flexible spending accounts with company contribution * RRSP Pension with company matching, long-term and annual incentives * Many work/life benefits such as low-cost emergency child- and elder-care, parental leave for birth or adoption, flexible work arrangements, volunteer opportunities, employee assistance programs, tuition reimbursement, employee discounts, and much more About the Company The McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world. Job Type: Sales/Business Development2012-05-12 04:18:22CanadaMcGraw-HillNone24683NoneVirtual, CAN28655172http://mcgraw-hill.jobs/xml/28655172/jobCANNoneTitle: ASST-RESEARCH Location: CA-ON-Toronto Standard & Poor's, a subsidiary of The McGraw-Hill Companies (NYSE:MHP), is the world's foremost provider of independent credit ratings, indices, risk evaluation, investment research and data. With offices in 23 countries and markets, Standard & Poor's is an essential part of the world's financial infrastructure and has played a leading role for 150 years in providing investors with the independent benchmarks they need to feel more confident about their investment and financial decisions. For more information, visit www.standardandpoors.com. Standard & Poor’s is currently looking for a qualified candidate to join its global credit estimate team in Toronto as a Research Assistant. The Research Assistant will work within a global team of credit estimate analysts and will analyze pertinent financial, company and industry data necessary to arrive at a credit estimate determination. You will participate in the preparation of research papers for consideration by rating committees and prepare detailed statistical and analytical reports and related materials for Standard & Poor’s publications. A commitment to teamwork and attention to detail is essential for success in this position. The successful candidates will have: • Bachelor’s degree in Commerce, Business and Finance, Economics, or Mathematics. • Strong analytical skills, including financial statement and quantitative analysis. • Excellent writing and oral communication skills. • Keen interest in the capital markets. Furthermore: • Preference will be given to candidates with experience in working with databases and financial data. • The pursuit of a CFA is considered an advantage. Job Type: Analytical/Research2012-04-07 08:40:58CanadaMcGraw-HillNone23310NoneVirtual, CAN27724871http://mcgraw-hill.jobs/xml/27724871/job