[{"country_short": "USA", "city": "Dubuque", "description": "Title: CXG Trainer\nLocation: US-IA-Dubuque\nMcGraw-Hill Higher Education (MHHE)is currently seeking a CXG Trainer in the Customer Experience Group (CXG). The position will be located inDubuque, IA.\n\nResponsibilities: \n* Develop, implement and manage all call center training for front-line agents and call center staff\n* Responsible for delivering training to front-line agents and McGraw-Hill call center staff such as customer service, digital products, company and department overview.\n* Responsible for researching and evaluating new training opportunities for call center staff\n* Coordinating and scheduling of training sessions\n* Manage final training materials\n* Partner with CXG Product Management team for product knowledge, processes and communications to ensure call center staff is fluent in digital products\n* Measure and monitor training program and agent success\nOther required accountabilties: \n* Describe any additional accountability not included under the essential accountabilities section, which are part of the job.\n* Assist with on and off boarding of front-line agents\n* Assist with managing reports related to training, agent attrition, agent competency and professional development\n* Assist with call center process improvement and trend analysis such as First Call Resolution weekly reviews\n\n* \nBachelor degree desired\n* \n1 to 2 years of job-related experience in call center\n* \n2  years technical support environment\n* \nTravel \u2013 less than 20%\n* \nAbility to communicate effectively and strong customer service skills\n* \nExcellent telephone presence\n* \nStrong analytical and problem solving skills\n* \nProfessional demeanor with the ability to maintain even temperament in high pressure situations\n* \nNormal office environment requiring ability to organize and prioritize workload, communicate effectively, sit for extended periods of time, use standard office equipment, and review and proof documents\n* \nStrong organization skills\n* \n2-3 years computer usage experience\n* \nExtensive knowledge of Windows, MS Office Suite, CRM system (Salesforce.com), internet tools (MS Explorer, Netscape Navigator, Mozilla-FireFox)\nPlus:\n* \nExperience in course management systems and education publish processes\n* \nMac environments\n* \nProject Management\n* \nFamiliarity with media authoring tools (Macromedia Director, Flash, Photoshop, Authorware)\nAbout the Company\nMcGraw-Hill Higher Education(MHHE) is a part of McGraw-Hill Education. MHHE is a leading technological innovator, as well as a provider of traditional learning materials, to the higher education market. Our professional publishing operations provide essential information and expert guidance in business, education, consumer, medical, scientific, and technical fields.\n\nMcGraw-Hill Education, a division of The McGraw-Hill Companies, is a leading innovator in the development of teaching and learning solutions for the 21st century. Through a comprehensive range of traditional and digital education content and tools, McGraw-Hill Education empowers and prepares professionals and students of all ages to connect, learn and succeed in the global economy. McGraw-Hill Education has offices in 33 countries and publishes in more than 65 languages.\n\nThe McGraw-Hill Companies(NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\n\n\nJob Type: Customer Service", "date_new": "2012-05-05 04:14:42", "url": "http://mcgraw-hill.jobs/xml/28462880/job", "country": "United States", "company": "McGraw-Hill", "title": "CXG Trainer", "reqid": "24493", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 28462880}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Inside Sales Associate\nLocation: US-IA-Dubuque\nMcGraw-Hill Higher Education (MHHE)has exciting opportunity for anInside Sales AssociateinDubuque!\n\nHere is what our high achievers do every day:\n* \nEstablishes, develops and maintains customer relationships to meet or exceed annual revenue goal for educational products including services and digital solutions\n* \nObtain digital revenue by conducting webex presentations and training with customers\nPartner with Sales Supervisor to develop specific custom sales strategies to increase revenue\n* \nEffective and successful use of \"Selling the McGraw- Hill Way\" sales method\n* \nPartner with Sales Supervisor to identify performance gaps and develop plans to address these gaps\n* \nProvides Sales Supervisor with reports (oral and written) on customer needs, problems, interests, and competitive landscape\n* \nActively seeks to discover and meet the needs of internal and external customers by building strong relationships\n* \nShares product and customer feedback with product teams\n\n* \nBachelors Degree\n* \nSales experience preferred; not required\n* \nDemonstrated digital aptitude\n* \nExcellent written, verbal and presentation skills\n* \nExcellent verbal and written communication skills in order to establish relationships and market/sell our products\n* \nExceptional analytical, problem-solving and negotiation skills\n* \nStrong organizational, planning and prioritization skills\n\n\nAbout the Company\nMcGraw-Hill Higher Education(MHHE) is a part of McGraw-Hill Education. MHHE is a leading technological innovator, as well as a provider of traditional learning materials, to the higher education market. Our professional publishing operations provide essential information and expert guidance in business, education, consumer, medical, scientific, and technical fields.\n\nMcGraw-Hill Education, a division of The McGraw-Hill Companies, is a leading innovator in the development of teaching and learning solutions for the 21st century. Through a comprehensive range of traditional and digital education content and tools, McGraw-Hill Education empowers and prepares professionals and students of all ages to connect, learn and succeed in the global economy. McGraw-Hill Education has offices in 33 countries and publishes in more than 65 languages.\n\nThe McGraw-Hill Companies(NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\n\n\nJob Type: Sales/Business Development", "date_new": "2012-05-04 04:26:55", "url": "http://mcgraw-hill.jobs/xml/28426883/job", "country": "United States", "company": "McGraw-Hill", "title": "Inside Sales Associate", "reqid": "24610", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 28426883}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Inside District Sales Manager\nLocation: US-IA-Dubuque\nMHHE has an outstanding opportunity for an Inside District Sales Manager based in Dubuque , Iowa.\n\n\nMcGraw-Hill Higher Education (MHHE) is a leading innovator in the development of 21st century teaching and learning solutions for postsecondary and higher education markets worldwide. Through a comprehensive range of digital and traditional education content and tools focused on improving student learning outcomes, McGraw-Hill Higher Education empowers and prepares professionals and students to connect, learn and succeed in the global economy .\n\nInside Sales Managers(ISM's) provide inspirational leadership and strategic direction to Inside Sales Representatives, Care Center representatives, and part-time/seasonal sales support staff in order to exceed sales revenue goals and profitability goals for their region. ISM's sell educational solutions inclusive of technology, media and print for Science, Engineering and Math (SEM); Business and Economics (B&E); and Humanities, Social Sciences and Languages (HSSL) businesses within the higher education market.\n\nHere are samples of what our top Inside District Sales Managers do every day:\n\n* Sets Ambitious Goals and Exceeds Them : Executes customer centric sales strategy to exceed sales goals within specific geographic territory.  Provide input and analysis on sales forecasting to finance, as requested. Drives a performance and coaching culture through ongoing training focusing on improvement of solution selling and digital skills and through performance management process.\n* Hires and Develops Top Talent : Attract and retain top talent for sales reps. Coaches and strategizes with sales reps on how best to exceed sales goals.\n* Focuses Relentlessly on Customer Excellence : Actively seeks to discover and meet the needs of internal and external customers by building relationships and delivering innovative solutions.\n* Collaborates With Cross-Functional Teams : Works collaboratively with Marketing, Editorial & Learning Solutions to execute strategies, drive sales and provide market feedback as well as provide input on product and sales training initiatives. \nRequired:\n\n* BS/BA degree\n* 4 years experience in successful educational sales; both digital and print\n* Proven track record of exceeding assigned sales and organizational goals\n* Experience performing market analysis and building/managing budgets\n* Demonstrated strong customer service orientation\n* Demonstrated ability to drive innovation in teams\n* Excellent oral and written communication skills\n* Strong organizational, planning and prioritization skills\n* Exceptional analytical, problem-solving and negotiation skills\n* Ability in leading staff development and working successfully with cross functional teams\n* Demonstrated ability to form solid relationships at all levels\n* Some travel required\n\nDesired:\n\n* 3 years experience in a call center or inside sales environment\n\n\nThe mission ofThe McGraw-Hill Companiesis to create a smarter, better world through our people, products, and our work in our communities. We are making sure our customers get the information they need to succeed. People who work here want to make sure that happens and see the positive impact of what we do in education. If you possess the above qualifications, and are dynamic, motivated, and passionate about educational publishing, please apply through our online system.\n\n\nThe McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability,please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\nJob Type: Sales/Business Development", "date_new": "2012-05-04 04:25:47", "url": "http://mcgraw-hill.jobs/xml/28426868/job", "country": "United States", "company": "McGraw-Hill", "title": "Inside District Sales Manager", "reqid": "189745", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 28426868}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Care Representative\nLocation: US-IA-Dubuque\nMcGraw-Hill Higher Education (MHHE)has an exciting opportunity for aCARE Representativewith ourCXG Call Centerbased out of our office inDubuque, IA. The CARE Representative will provide product support to students and instructors for all digital products provided by McGraw-Hill Higher Education Companies.\n\nEssential Accountabilities include:\n* \nAnswering phone calls delivered to the call center via 800 number for digital products\n* \nProcess email requests and issues sent to the call center for digital products\n* \nConduct Webex/Training sessions for instructors on digital products\n* \nResponsible for validating bugs/major issues with products to appropriate supervisor, product teams, engineering and/or vendor\n\nOther Responsibilities include:\n* \nMay represent the team on special projects/initiatives\n* \nMay be lead product representative for key product ensuring,\n  i. Team members are knowledgeable and trained on digital products\n  ii. Product information is established in CARE system\n  iii. Product documentation is developed and communicated to team members\n* \nMay be an escalation contact for CXG Care and/or CXG Digital Care Representatives Project Management and department initiatives associated to area of product support responsibility\n* \nEscalation for staff for complex problems and situations\n* \nPerform all functions of the General Care Representative position\n\n* \nBachelor degree preferred\n* \n1 to 2 years of job-related experience in call center\n* \n2  years technical support environment\n* \nTravel \u2014 less than 5%\n* \nAbility to communicate effectively and strong customer service skills\n* \nExcellent telephone presence\n* \nStrong analytical and problem solving skills\n* \nProfessional demeanor with the ability to maintain even temperament in high pressure situations\n* \nNormal office environment requiring ability to organize and prioritize workload, communicate effectively, sit for extended periods of time, use standard office equipment, and review and proof documents\n* \nStrong organization skills\n* \n2-3 years computer usage experience\n* \nExtensive knowledge of DOS, Windows, and MS Office Suite\n* \nFamiliarity with internet tools (MS Explorer, Netscape Navigator, Mozilla-FireFox)\n* \nPlus\n?Experience in course management systems and education publish processes\n?Mac environments\n?Project Management\n?Familiarity with media authoring tools (Macromedia Director, Flash, Photoshop, Authorware)\n\nAbout the Company\nMcGraw-Hill Higher Education(MHHE) is a part of McGraw-Hill Education. MHHE is a leading technological innovator, as well as a provider of traditional learning materials, to the higher education market. Our professional publishing operations provide essential information and expert guidance in business, education, consumer, medical, scientific, and technical fields.\n\nMcGraw-Hill Education, a division of The McGraw-Hill Companies, is a leading innovator in the development of teaching and learning solutions for the 21st century. Through a comprehensive range of traditional and digital education content and tools, McGraw-Hill Education empowers and prepares professionals and students of all ages to connect, learn and succeed in the global economy. McGraw-Hill Education has offices in 33 countries and publishes in more than 65 languages.\n\nThe McGraw-Hill Companies(NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\n\n\nJob Type: Customer Service", "date_new": "2012-04-26 04:14:42", "url": "http://mcgraw-hill.jobs/xml/28198374/job", "country": "United States", "company": "McGraw-Hill", "title": "Care Representative", "reqid": "24450", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 28198374}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Digital Success Agent\nLocation: US-IA-Dubuque\nMcGraw-Hill Higher Education is seeking aDigital Success Agentfor National Sales.\n\nTheDigital Success Agentis tasked with implementing and educating customers on digital products across all of McGraw-Hill Higher Education (MHHE) which includes the businesses of Science, Engineering and Math (SEM); Business and Economics (B&E) and Humanities, Social Sciences and Languages (HSSL) within the college markets. This position is located inDubuque, IA.\n\n\nResponsibilities: \n\n* Effectively conducts training of MHHE digital product or services via WebEx and/or phone to professors. In-depth knowledge of MHHE digital products and computer operating systems in order to demonstrate product; troubleshoot technical issues and respond to complex questions from customer.\n* Collaborate and problem-solve with professors to better understand work flows that align with McGraw-Hill's software solutions to ensure successful student outcomes. \n* Effective project management of professor or institution's digital product implementation. Monitor digital implementation plan to ensure adherence to set timelines and customer satisfaction. \n* Maintain and update Salesforce.com with project information such as status updates; monitoring process and tracking customer satisfaction.\n* Effective and successful use of McGraw-Hill's solutions-based training program.\n* Build strong and trusted relationship with sales reps, district managers, and digital learning consultants. Collaborate with group to quickly resolve customer concerns or potential issues with planned digital implementation.\n* Share product and customer feedback with MHHE product teams on MHHE digital products or implementation process.\n* Bachelors Degree\n* Sales experience preferred\n* High level of digital aptitude\n* Excellent verbal and presentation skills to implement our products; must be able to exhibit confidence and build trust when speaking with faculty\n\nDO MORE \n\n\nThe mission ofThe McGraw-Hill Companiesis to create a smarter, better world through our people, products, and our work in our communities. We are making sure our customers get the information they need to succeed. People who work here want to make sure that happens and see the positive impact of what we do in education. If you possess the above qualifications, and are dynamic, motivated, and passionate about educational publishing, please apply through our online system.\n\n\nThe McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability,please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\nJob Type: Marketing/Communications", "date_new": "2012-04-17 05:55:52", "url": "http://mcgraw-hill.jobs/xml/27941816/job", "country": "United States", "company": "McGraw-Hill", "title": "Digital Success Agent", "reqid": "134336DUBQ", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 27941816}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Digital Product Analyst\nLocation: US-IA-Dubuque\nMcGraw-Hill Higher Education(MHHE) has openings forDigital Product Analysts, based in our Dubuque, IA office.\n\nThe Digital Product Analysts will develop detailed business requirements for UX, Engineering, and QA. They will analyze customer usage statistics and work with product team to determine how to best use the data to engage customers/identify/validate needs. The DPA will conduct contextual inquiry interviews on campus, collaborate in planning and attend symposia, focus groups, and other customer facing opportunities. The DPA will work on campus with sales reps, DLCs and DFCs to identify/validate customer needs. Review user acceptance testing for group digital products. Develop/vet business cases including time to market opportunity.\n\nEssential Accountabilities:\n\nConduct Field Research\n* Develop research plan for each opportunity\n* Conduct Contextual Inquiry style interviews on campus.\nFacilitate Sketch Session and develop prototypes\n* Conduct preliminary sketch sessions for early testing of product concepts with the market.\n* Conceptualize task flows.\n\nConduct Needs Analysis Workshops\n* Work on campus and with DLCs and DFC's to validate the need\n* Build business case including time to market opportunity\n* Work with Digital PCM to ensure opportunity is on roadmap when needs are validated\n* Work in conjunction with Content Production, Product Teams and Engineering team on all system changes and enhancements. \nAuthor Requirements\n* Create detailed requirements for UX, Engineering and QA\n* Participate in requirements and user story review sessions with UX, Engineering and QA\n* Train Digital CARE on new Connect content offerings.\n\nManage requirements through product lifecycle, including product launch\n* Business Owner of requirements through the product development lifecycle\n* Manage Imprint specific tool development in conjunction with Central Content team\n* Establish and test production workflows in 3rd party tools\n* Sophisticated communication skills (oral/written/presentation)\n* DPA III: 7-10 years background in writing software requirements (BA, Product Manager, UX) DPA II: 5-7 years / DPA I: 3-5 years\n* Experience conceptualizing task flows\n* Experience running customer based research (e.g. focus groups, usefulness testing, a/b testing, observational research methodologies such as CI\n* Experience working with software engineers and QA\n* Experience with web analytics or doing own usability tests is a plus\n* Business/ecommerce application analysis\n* Experience with prioritization and project management (from a documentation perspective)\n* Creating Wireframes\n* Rapid Prototyping\n* Photoshop a plus\n* Use case and activity diagram development (using OmniGraffle/Visio)\n\nThe mission of The McGraw-Hill Companies is to create a smarter, better world through our people, products, and our work in our communities. We are making sure our customers get the information they need to succeed. People who work here want to make sure that happens and see the positive impact of what we do in education. If you possess the above qualifications, and are dynamic, motivated, and passionate about educational publishing, please apply through our online system.\n\nThe McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability,please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\nJob Type: Editorial", "date_new": "2012-04-07 08:41:00", "url": "http://mcgraw-hill.jobs/xml/27724873/job", "country": "United States", "company": "McGraw-Hill", "title": "Digital Product Analyst", "reqid": "23469", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 27724873}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Director Digital Content - Chemistry and GeoSciences\nLocation: US-IA-Dubuque\n\n\nMcGraw-Hill Higher Education (MHHE) is looking for aDirector of Digital Content - Chemistry and GeoSciences,based in Dubuque, IA.\n\nThe Director will be responsible for digital content development and creating, maintaining, and managing the execution of content authoring guidelines. They will manage digital authors and the content development process for all key titles in major discipline course areas and work to assure authors are maintaining schedules and executing authoring standards \nEssential Accountabilities:\n\n* Oversee content guideline implementation in all assessment content\n* Coordinate major assessment initiatives such as exam collection and analysis, LearnSmart content development, etc.\n* Provide expert guidance to subject matter experts when necessary\n* Create, manage, and lead assessment training seminars for internal editorial project managers\n* Periodically manage staff of external freelancers\n* Work with development editors to ensure assessment task execution and troubleshoot problems\n* Serve as a mentor to Sponsoring Editors and Development Editors, especially in the selection and training of Subject Matter Experts (SMEs), accuracy checkers, and any co-authors dedicated to Assessment issues\n* Understand roles of other departments and effectively collaborate with cross-functional product teams\n* Interact with functional groups to implement processes and procedures to continually improve assessment content development activities\n* Help shape the overall digital assessment strategy for the publishing group\n* Master's degree.\n* 3 -5 or more years of classroom teaching experience preferably in higher education and or combination of related experience and education.\n* 1-3 years experience in managing budgets with moderate revenue responsibility.\n* Experience in project management and resource allocation.\n* Strong written and in-person communication skills\n* Must be able to work effectively in a team environment.\n* Travel up to 30%\nThe mission of The McGraw-Hill Companies is to create a smarter, better world through our people, products, and our work in our communities. We are making sure our customers get the information they need to succeed. People who work here want to make sure that happens and see the positive impact of what we do in education. If you possess the above qualifications, and are dynamic, motivated, and passionate about educational publishing, please apply through our online system.\n\n\nMcGraw-Hill Educationaddresses virtually every aspect of the education market from pre-K through professional learning. Using traditional materials, online learning and multimedia tools, we empower the growth of teachers, professionals and students of all ages. Our technical innovations are changing the way people learn, with e-books, online tutoring, customized course Web sites and subscription services. We are also a leading provider of reference and trade publishing for the medical, business, engineering and other professions.\n\nThe McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability,please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\nJob Type: Editorial", "date_new": "2012-04-07 08:40:53", "url": "http://mcgraw-hill.jobs/xml/27724846/job", "country": "United States", "company": "McGraw-Hill", "title": "Director Digital Content - Chemistry and GeoSciences", "reqid": "24124", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 27724846}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Director - Biology\nLocation: US-IA-DubuqueMcGraw-Hill Higher Educationis looking for aDirector - Biology in their Dubuque, IA location. \n\nThe Director - Biology is responsible for leading an assigned product and market group to develop digital, product and marketingfor Science, Engineering & Math as well as Health Professions and Nursing. The Director leads editorial (product acquisitions, market research, and product and market development), product marketing and digital content functions for product lines.\n\n<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />Responsibilties:\n* \nDirects and implements the strategic acquisition and development of profitable, innovative, market leading digital and print product lines\n* \nDrives planning and execution of assigned product and market portfolios by organizing and leading cross-functional teams in the process of defining and delivering on the plan.\n* \nEnsures detailed product schedules are designed, maintained, and executed to maximize sales potential,\n* \nDirects and implements product research and usability studies, prototype development, and business requirement creation to architect Web-based platforms, adaptive-assessment engines, assessment analytics, and content management.\n* \nEncourages intelligent risk taking and innovative solutions to build and deliver new business models that improve educational impact of our products and financial performance.\n* \nDevelops and implements marketing vision and tactical plans for assigned products and markets.\n* \nEnsure the execution of national campaign strategies and plans, and alignment with MHHE pricing strategy. \n* \nAccountable for contract review and approval in close collaboration with MH Legal department, Life Science Managing Director, VP Products and Markets, SVP Products and Markets, and Finance\n* \nEnsures the timely publication of new products within budget\n* \nEffectively manages the product pipeline to ensure growth and profitability\n* \nConducts product-specific market research and validation\n* \nTeamwork/collaboration with other departments to achieve Higher Ed\u2019s overall goals\n* \nAuthor recruitment\n* Responsible for product definition for 100% of all print and digital products within assigned product lines provided by company to customers.\nRequirements:\n\n* Bachelor\u2019s Degree is required; advanced degree is preferred.\n* More than 4 years relevant experience in print and technology-based, product development and management\n* Approximately 4 years experience developing business plans, performing market analysis and building/managing budgets\n* Success with P&L responsibility in excess of $15M million in revenue\n* Demonstrated ability to drive innovation in teams and products\n* Highly competent in digital markets\n* Excellent oral and written communication skills\n* Strong organizational, planning, and prioritization skills\n* Exceptional analytical, problem-solving and negotiation skills\n* Proven ability in leading staff development and working successfully with cross functional teams\n* Demonstrated ability to form solid relationships at all levels<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\nThe mission of The McGraw-Hill Companies is to create a smarter, better world through our people, products, and our work in our communities. We are making sure our customers get the information they need to succeed. People who work here want to make sure that happens and see the positive impact of what we do in education. If you possess the above qualifications, and are dynamic, motivated, and passionate about educational publishing, please apply through our online system.\n\nThe McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\n\n\nJob Type: Editorial", "date_new": "2012-04-07 08:40:50", "url": "http://mcgraw-hill.jobs/xml/27724834/job", "country": "United States", "company": "McGraw-Hill", "title": "Director - Biology", "reqid": "23734", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 27724834}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Inside Sales Representative\nLocation: US-IA-Dubuque\nMcGraw-Hill Higher Education, a division of McGraw-Hill Education, is a leading innovator in the development of 21st century teaching and learning solutions for postsecondary and higher education markets worldwide. Through a comprehensive range of digital and traditional education content and tools focused on improving student learning outcomes, McGraw-Hill Higher Education empowers and prepares professionals and students to connect, learn and succeed in the global economy.\n\n\nMcGraw-Hill Higher Education (MHHE) has exciting opportunities for anInside Sales Representativesin Dubuque, Iowa.\n\n\nHere is what our high achievers do every day:\n\n* Grow the business and maximize the sales of higher education digital products and textbooks\n* Build strong relationships with professors, faculty and administrators - become their go-to person for higher education content and continuously identify new publishing opportunities\n* Manage relationships with college bookstores and develop relationships with employees\n* Work with Editorial and Marketing departments to leverage products and develop new sales tools\n* Deliver sales presentations\n* Work with Sales Managers to insure alignment with sales strategy\n* Bachelor's degree\n* Business to business Inside Sales experience\n* High comfort level and experience with computers and technology\n* Superior organizational skills\n* Ability to quickly learn new products and processes\n* Superior oral and written communication skills\n* Phone experience preferred\n* Desire to grow through professional development \n\n\n\nDO MORE \n\nThe mission ofThe McGraw-Hill Companiesis to create a smarter, better world through our people, products, and our work in our communities. We are making sure our customers get the information they need to succeed. People who work here want to make sure that happens and see the positive impact of what we do in education. If you possess the above qualifications, and are dynamic, motivated, and passionate about educational publishing, please apply through our online system.\n\n\nThe McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability,please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\nJob Type: Sales/Business Development", "date_new": "2012-04-07 08:40:42", "url": "http://mcgraw-hill.jobs/xml/27724770/job", "country": "United States", "company": "McGraw-Hill", "title": "Inside Sales Representative", "reqid": "23760", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 27724770}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Director of Digital Content, Engineering, Physics & Calculus\nLocation: US-IA-Dubuque\n\n\nMcGraw-Hill Educationaddresses virtually every aspect of the education market from pre-K through professional learning. Using traditional materials, online learning and multimedia tools, we empower the growth of teachers, professionals and students of all ages. Our technical innovations are changing the way people learn, with e-books, online tutoring, customized course Web sites and subscription services. We are also a leading provider of reference and trade publishing for the medical, business, engineering and other professions.\n\nMcGraw-Hill Higher Education (MHHE) is looking for aDirector of Digital Content, Engineering, Physics & Calculus,based in Dubuque, IA.\n\nThe Director will be responsible for digital content development and creating, maintaining, and managing the execution of content authoring guidelines. They will manage digital authors and the content development process for all key titles in major discipline course areas and work to assure authors are maintaining schedules and executing authoring standards \nEssential Accountabilities:\n\n* Oversee content guideline implementation in all assessment content\n* Coordinate major assessment initiatives such as exam collection and analysis, LearnSmart content development, etc.\n* Provide expert guidance to subject matter experts when necessary\n* Create, manage, and lead assessment training seminars for internal editorial project managers\n* Periodically manage staff of external freelancers\n* Work with development editors to ensure assessment task execution and troubleshoot problems\n* Serve as a mentor to Sponsoring Editors and Development Editors, especially in the selection and training of Subject Matter Experts (SMEs), accuracy checkers, and any co-authors dedicated to Assessment issues\n* Understand roles of other departments and effectively collaborate with cross-functional product teams\n* Interact with functional groups to implement processes and procedures to continually improve assessment content development activities\n* Help shape the overall digital assessment strategy for the publishing group\n* Master's degree.\n* 3 -5 or more years of classroom teaching experience preferably in higher education and or combination of related experience and education.\n* 1-3 years experience in managing budgets with moderate revenue responsibility.\n* Experience in project management and resource allocation.\n* Strong written and in-person communication skills\n* Must be able to work effectively in a team environment.\n* Travel up to 30%\nThe mission of The McGraw-Hill Companies is to create a smarter, better world through our people, products, and our work in our communities. We are making sure our customers get the information they need to succeed. People who work here want to make sure that happens and see the positive impact of what we do in education. If you possess the above qualifications, and are dynamic, motivated, and passionate about educational publishing, please apply through our online system.\n\nThe McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability,please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\nJob Type: Editorial", "date_new": "2012-04-07 08:40:35", "url": "http://mcgraw-hill.jobs/xml/27724742/job", "country": "United States", "company": "McGraw-Hill", "title": "Director of Digital Content, Engineering, Physics & Calculus", "reqid": "23484", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 27724742}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Director - Chemistry\nLocation: US-IA-Dubuque<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nMHHE has an opening for a Director of Chemistry in Dubuque, Iowa.\n\nThis director position is responsible for portfolio management- print and digital for the entire chemistry list. They have direct oversight of brand-level development including market analysis, project analysis, product acquisitions, author management, project management, and content editing for core print, digital products, and supplements. They also manage our marketing, market development and digital development efforts for the entire chemistry program. The director will have a staff of 4-7 direct reports and will manage the chemistry product line.\n\nResponsibilities:\n* Will work with all appropriate company personnel to guide the timely and profitable publication of completed manuscripts and digital products.\n* Supervise the training and job performance of development, marketing and digital staff.\n* Will lead our marketing and market development efforts for the entire chemistry program.\n* Work with senior management to develop short term and long term goals for the publishing program.\n* \nBachelor's degree<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n* \n7 years relevant experience - in editorial, acquisitions, sales, or marketing\n* \nSuccessful publishing sales experience\n* \nPrior people management experience required, preferably with a staff greater than 5 reports\n* \nExcellent analytical, financial and communication skills\n* \nProficient level experience with MS Office, MS Windows and the web.\n\nAbout the Company\nMcGraw-Hill Education, a division of The McGraw-Hill Companies, is a leading innovator in the development of teaching and learning solutions for the 21st century. Through a comprehensive range of traditional and digital education content and tools, McGraw-Hill Education empowers and prepares professionals and students of all ages to connect, learn and succeed in the global economy. McGraw-Hill Education has offices in 33 countries and publishes in more than 65 languages. \n\nThe McGraw-Hill Companies(NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\n\n\nJob Type: Editorial", "date_new": "2012-04-07 08:40:09", "url": "http://mcgraw-hill.jobs/xml/27724659/job", "country": "United States", "company": "McGraw-Hill", "title": "Director - Chemistry", "reqid": "23809", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 27724659}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Marketing Intern\nLocation: US-IA-Dubuque\nMcGraw-Hill Education is seeking self-motivated bright, and talentedundergraduate students to join its Marketing team for a 10 week summer internship program based in our Dubuque, IA offices.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n*The McGraw-Hill Education Summer Internship Program isPAID.\n\nThe Marketing Interns will provide support for the business unit Marketing Managers and Directors. They will perform a broad range of administrative tasks, handle special projects, and liaise across functional teams. In addition, the Marketing Intern will work with other Interns on a group project.\n\nResponsibilities:\n\n* Support the production, design and execution of internal and external sales and promotional material\n* Support the sales staff through strategic problem solving and implement special sales efforts\n* Assist in the development and implementation of assigned marketing campaigns \n\nTimeframe of position: \nStarting June, 2012 until August 2012\nFlexible Hours - 35-40 hours per week\n\n* Ability to take direction on a project and move forward independently;<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n* High level of proficiency with Microsoft Excel; proficiency with Microsoft Access preferred;\n* Ability to look critically at data to insure accuracy and integrity;\n* Ability to communicate with employees at all levels within the organization including executives;\n* Pursuing Bachelor's Degree - junior/senior status; or MBA student - Communications/Marketing/Advertising majors preferred\n\n\nAbout the Company\nMcGraw-Hill Higher Education(MHHE) is a part of McGraw-Hill Education. MHHE is a leading technological innovator, as well as a provider of traditional learning materials, to the higher education market. Our professional publishing operations provide essential information and expert guidance in business, education, consumer, medical, scientific, and technical fields.\n\nMcGraw-Hill Educationis leading the charge to empower students and prepare professionals by launching the next generation of educational tools and resources. \n\nBe a part of the exciting developments that are bringing knowledge and technology together and help us create a smarter, better world. McGraw-Hill Education is a division of The McGraw-Hill Companies.\n\nThe McGraw-Hill Companies(NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\n\n\nJob Type: Marketing/Communications", "date_new": "2012-04-07 08:39:52", "url": "http://mcgraw-hill.jobs/xml/27724606/job", "country": "United States", "company": "McGraw-Hill", "title": "Marketing Intern", "reqid": "23410", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 27724606}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Technology Specialist Manager\nLocation: US-IA-Dubuque\nOther Locations: US-IL-Burr Ridge\nMHHE-EDP has an opportunity for a Technology Specialists Manager.The Technology Specialist Manager provides leadership and management to the daily operations of the Technology Specialists team that coordinates, manages, and monitors the development, delivery, and training for key technical projects from initiation through delivery. This position can be located inDubuque, IA or Burr Ridge, IL.\n\nEssential Accountabilities:\n* Lead and manage a team of Technology Specialists that are focused on content production in the new assessment platforms/tools, adaptive learning technologies, Interactives, and 3rdparty software/tools. Responsible for overseeing staff performance related to schedule, cost, and quality of all assigned projects within technology specialist team. Establish performance metrics related to quality of final product, on-time delivery, and achievement of both operating and plant budgets. Work with other functional areas to develop and implement process improvements. Works collaboratively with editorial and authors to ensure product completion on time and within budget.\n* Provide technical support to Content Production Department by assisting Project Managers, Media Project Managers, Editorial, and Digital in troubleshooting problems and technical issues. Coordinate activities with engineering, media ops, and EZTest teams.\n* Interface closely with Content Production, Product Teams and Engineering team on all system changes and enhancements to ensure production requirements are met. \n* Train Digital CARE and vendors on new Connect content offerings.\n* Establish and test production workflows in 3rd party tools\n* BA/BS in computer science, instructional design, or educational technology, or the equivalent. Advanced degree a plus.\n* 5 years progressive experience in an implementation services environment preferably in a high growth, software environment.\n* Minimum 3 years project management experience (5 years preferred). Must be able to manage several projects at the same time with minimal supervision.\n* Minimum 2 years experience interacting with external customers.\n* Minimum of 2 years experience in all phases of web based/interactive application and systems development, including requirements development, systems analysis, design, implementation and testing activities.\n* A solid understanding of the software development life cycle including support functions such as testing, operations, documentation and the implementation processes.\n* Must be an exceptional planner who is very detail-oriented and has the ability to organize and drive multiple projects at one time in a high-pressure environment\n* Experience and knowledge of content management systems, digital asset management systems, and their use within product development\n* Experience with higher education digital assessment products and web technology.\n* Experience and knowledge of emerging technology (i.e. SOA) and metadata standards (i.e. SCORM, etc.)\n* Knowledge and understanding of computer programming/scripting languages and technologies including Flash, Java, JavaScript, SQL, HTML, HTML5, DHTML, XML, CGI, ASP, CSS, ePub3\n* Proficiency with all MS Office products (MS Project, Excel, Power Point), Adobe Acrobat, etc\n\nAbout the Company\nMcGraw-Hill Higher Education(MHHE) is a part of McGraw-Hill Education. MHHE is a leading technological innovator, as well as a provider of traditional learning materials, to the higher education market. Our professional publishing operations provide essential information and expert guidance in business, education, consumer, medical, scientific, and technical fields.\n\nMcGraw-Hill Educationis leading the charge to empower students and prepare professionals by launching the next generation of educational tools and resources. \n\nWe createdPlanet Turtle, a K-5 social network for children and broughtGradeGuruto life; a learning platform launched by the Higher Education Group which brings traditional study groups to the social web. Our award winning product,Acuity\u00ae InFormative Assessment\u2122, delivers instructional resources to prepare students for district and state exams. McGraw-Hill's acclaimed suite ofAccess-branded digital learning platforms literally placed surgical procedures in the hands of doctors through the ingenious use of the iPhone. Award winningConnectis a web-based, assignment and assessment platform. It provides a new learning experience that meets the needs of students and instructors today.\n\nBe a part of the exciting developments that are bringing knowledge and technology together and help us create a smarter, better world. McGraw-Hill Education is a division of The McGraw-Hill Companies.\n\nThe McGraw-Hill Companies(NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\n\n\nJob Type: Production & Design", "date_new": "2012-01-26 09:48:12", "url": "http://mcgraw-hill.jobs/xml/26125301/job", "country": "United States", "company": "McGraw-Hill", "title": "Technology Specialist Manager", "reqid": "23061", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 26125301}, {"country_short": "USA", "city": "Dubuque", "description": "Title: Director, Creative Services & Content Licensing\nLocation: US-IA-Dubuque\nOther Locations: US-IL-Burr Ridge\n\nMMHE-EDP has an opportunity for a Director of Creative Services and Content Licensing . The Director will provide operational oversight to the Creative Services department consisting of Designers, Permissions Specialists, and Digital Library staff. This position can be located in Burr Ridge , IL or Dubuque, IA.\n\nEssential Accountabilities:\n* Builds and directly supervises a dynamic team of creative professionals, responsible for art, photo, design and third party digital content for print and digital products. Responsible for schedule, costs and quality of all work assigned to the team. The Director will develop and implement critical productivity and cost management targets to measure and manage performance.\n* Accountable for leading the direct purchasing of quality images appropriate for the Digital Image Library (DAL). Accountable for rights management, meta-tagging expectations, and uploading processes. Collaborate with MH team on business requirements specific to DAL. Be an expert on all rights management requirements, and develop expertise across entire creative services team.\n* Build alliances and relationships with suppliers and GPMS (freelance illustrators, art houses, photo research and digital asset resources) to ensure timely, cost-effective, and the highest quality of all programs. Increase the resource pool to include expertise specific to instructional design, animation design, eBook design and other competencies related to digital design expectations.\n* Collaborate and partner with product teams and market development on cross purposing design elements, branding, etc. to bring more consistency to product package; both print and digital.\n* Monitor the storage, file creation, and archiving of all visual and design programs. Develop new processes for re-use and sharing of design templates. \n\n* Bachelor's Degree\n* 7 years as a manager of a creative department or equivalent, preferably with college textbooks and digital eBooks. Instructional design expertise a plus.\n* Demonstrated experience with rights management of 3rdparty content\n* Demonstrated and proven ability to lead people and get results through others.\n* A proven record of assisting others to achieve excellence through coaching, training and mentoring.\n* Must be able to think strategically, negotiate and influence effectively, and understand complex technical issues and be able to translate and communicate them clearly to less technical personnel.\n* Requires a high level of diplomacy and excellent problem solving and decision making skills with the ability to analyze alternate solutions quickly.\n* Excellent team player with a strong background in collaborating successfully with internal and external partners to bring about successful execution of goals.\n* Ability to make effective decisions on projects in a consistent and independent fashion; use good judgment in determining which decisions require immediate action and which ones need team input or further consideration.\n* Ability to manage multiple and competing priorities and deadlines while ensuring consistent forward progress on projects.\n* Excellent organization skills and attention to detail.\n* Excellent written and verbal communication skills.\n* Up-to-date skills with design applications such as InDesign. Expertise in ePub a plus.\n\nAbout the Company\nMcGraw-Hill Higher Education(MHHE) is a part of McGraw-Hill Education. MHHE is a leading technological innovator, as well as a provider of traditional learning materials, to the higher education market. Our professional publishing operations provide essential information and expert guidance in business, education, consumer, medical, scientific, and technical fields.\n\nMcGraw-Hill Educationis leading the charge to empower students and prepare professionals by launching the next generation of educational tools and resources. \n\nWe createdPlanet Turtle, a K-5 social network for children and broughtGradeGuruto life; a learning platform launched by the Higher Education Group which brings traditional study groups to the social web. Our award winning product,Acuity\u00ae InFormative Assessment\u2122, delivers instructional resources to prepare students for district and state exams. McGraw-Hill's acclaimed suite ofAccess-branded digital learning platforms literally placed surgical procedures in the hands of doctors through the ingenious use of the iPhone. Award winningConnectis a web-based, assignment and assessment platform. It provides a new learning experience that meets the needs of students and instructors today.\n\nBe a part of the exciting developments that are bringing knowledge and technology together and help us create a smarter, better world. McGraw-Hill Education is a division of The McGraw-Hill Companies.\n\nThe McGraw-Hill Companies(NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\n\n\nJob Type: Production & Design", "date_new": "2012-01-25 09:31:44", "url": "http://mcgraw-hill.jobs/xml/26098432/job", "country": "United States", "company": "McGraw-Hill", "title": "Director, Creative Services & Content Licensing", "reqid": "23064", "state": "Iowa", "state_short": "IA", "location": "Dubuque, IA", "uid": 26098432}]