McGraw-Hill Jobshttp://mcgraw-hill.jobs2012-05-24 06:11:56.957434USAHightstownTitle: Retention Specialist Location: US-NJ-Hightstown The Retention Specialist’s primary responsibilities are totrain, resolve complex customer issues, create saved searches, monitor and increase customer Network usage for both new and existing customers. In addition the Retention Specialist will be responsible for credit stop activity, saving customer cancellations andimproving first year customer retention through emphasis on customer engagement.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Responsibilities: · Cancel Saves · React quickly and effectively to customer cancel requests by engaging customers to uncover cancel reasons. Overcome customer cancel reasons by reinforcing features, benefits and value with confidence and job knowledge · Onboarding Experience · Create saved searches and email alerts for new Network customers within 10 days. Ensure expectations are met, customer is receiving return on investment, saved searches are customized and a review of the customer engagement rating. · Renewals · Proactively contact accounts 30-45 days prior to contract renewal with a courtesy call and email. Provide a resource to ensure accounts continue to see a ROI. · High Risk Accounts · Ensure customer understands and acknowledges return on investment and takes timely, appropriate action based on customer engagement (usage) rating. Contact all high risk/low usage customers. Each rep should have the ability to uncover and resolve customer issues and minimize escalation. · Credit Stops · Proactive engagement on credit stops prior to closing including fax notification, phone calls and prorating accounts. All customer interaction details are required to be noted in Lawson. · Scorecard Activities · Responsible for effectively attaining all Key Performance Indicators (KPI’s) and scorecard metrics as defined by management team. · Systems · Maintain excellent records of interactions with accounts as required in CRM system; demonstrates effective utilization of all appropriate systems for information capture and reporting. Follow SOP · Communication · Represents McGraw-Hill Construction professionally and accurately in all interactions Required: * Bachelor's Degree. * The Retention Specialist must understand customer needs and have experience in a support environment. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Strong interpersonal skills and aptitude for customer service skills required. * Proficiency in desktop software programs, necessary in successfully executing against job requirements (Word, Excel, PowerPoint) and other software packages as necessary (CRM, Order Management, etc.), as well as functional knowledge of network systems necessary to complete tasks, and manage duties accordingly. * Ability to self-monitor and continuously improve efforts. Decision making and problem solving ability. * Organizational skills and ability to effectively multi-task. * Proficient written and oral communication skills to facilitate interaction with all staff levels as well as customers. Must be able to clearly document activities and communicate effectively with MHC leaders, Sales, Marketing, Technical Support, Product, and other departments. Preferred: Benefits Regular full-time employees of The McGraw-Hill Companies routinely receive the following benefits: * Medical, Dental, Vision insurance, Flexible spending accounts with company contribution * 401K with company matching, long-term and annual incentives, stock purchase program * Many work/life benefits such as low-cost emergency child- and elder-care, parental leave for birth or adoption, flexible work arrangements, volunteer opportunities, employee assistance programs, tuition reimbursement, employee discounts, and much more About the Company The McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world. The McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual. Job Type: Sales/Business Development2012-05-01 04:23:01United StatesMcGraw-HillNew Jersey24583NJHightstown, NJ28289813http://mcgraw-hill.jobs/xml/28289813/jobUSAHightstownTitle: Intern - Technology Location: US-NJ-Hightstown Responsibilities Description:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> 1. Implementation of Knowledge Management System * Implement a knowledge management system using MS SharePoint. * Determine information architecture approach, and plan site taxonomies and hierarchies. * Design and code MS SharePoint application using "out of the box" features whenever possible * Migrate existing MS SharePoint assets to new knowledge management system. * Identify useful internal and external knowledge repositories and establish links from knowledge management system to repositories * Create help pages for knowledge management system. 2. Creation of Customer Business Intelligence Database and Reports * Write queries using MS Access, PL/SQL Developer, or similar tool to extract data from various databases. * Load data into Oracle data warehouse, and create reports using Tableau Business Intelligence software. 3. Website Information Architecture * Document website navigation architecture and site maps. 4. Other Duties As Assigned Requirements:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Pursuing Bachelor's Degree - junior/senior status student - Computer Science/ majors preferred. * Some technical experience preferred but not required. * Good problem-solving and analytical skills * Familiar with MS SharePoint, MS Access, PL/SQL Developer * Proficient in Microsoft Office Application Suite: (Word, PowerPoint, Excel, and Outlook) * Ability to prioritize work load. * Motivated to work independently as well as a team. * Must be detail-oriented and well organized. * Ability to communicate effectively at all levels, both internally and with customers. Job Type: Systems/Technology2012-04-07 08:40:05United StatesMcGraw-HillNew Jersey24052NJHightstown, NJ27724645http://mcgraw-hill.jobs/xml/27724645/jobUSAHightstownTitle: Manager, Inside Sales C&S Location: US-NJ-Hightstown The C&S Inside Sales Manager is responsible for effectively managing an eleven person team to represent defined products and services in an effort to meet customer objectives. Business objectives will include overseeing team activities including prospecting for new opportunities, lead qualification, product presentations, driving e-business transactions, follow-up activities via phone, email, and closing business. In addition the C&S Inside Sales Manager must create and oversee a comprehensive program that includes effective processes and defined metrics with the goal of improving customer acquisition, retention and driving quota achievement. Responsibilities: * Manage, coach, and mentor a team of professional Inside Sales Representatives with an emphasis on goal attainment and change management while communicating and demonstrating the core capabilities of MHC and our product lines.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Successful oversight of selling and prospecting for both subscriptions based and e-business sales in accordance with defined organizational selling methods. Must be able to drive new business in a competitive market. * Manage to incoming leads via phone queue as well as effective prospecting techniquesand ensure that the team is attaining all phone Key Performance Indicators (KPI’s). * Demonstrate and drive effective utilization of all appropriate systems for information capture and reporting. * Create reports for measuring sales development, follow up, forecasting, pipeline building, and document the activities that directly impact new business sales. * Utilizing CRM system to provide accurate monthly forecasts * Implement performance management actions as required. Implement monthly, quarterly and annual performance reviews in a timely manner for all sales representatives in the group. * Provide accurate monthly forecasts. * Implement performance management actions as required. Implement monthly, quarterly and annual performance reviews in a timely manner for all retention representatives in the group. * Create, with campaign manager, comprehensive acquisition programs specifically designed to improve new business. The programs are to include marketing campaigns, specific processes, metrics creation, monitoring and feedback loops. Required: * Bachelor's degree or equivalent work experience.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Demonstrated ability to create, monitor and improve complex processes. * Proficiency in desktop software programs, necessary in successfully executing against job requirements (Word, Excel, PowerPoint) and other software packages as necessary (CRM, Order Management, etc.), as well as functional knowledge of network systems necessary to complete tasks, and manage duties accordingly. * Ability to take initiative to monitor and continuously improve efforts. Exemplary decision making and problem solving abilities. Must demonstrate exceptional discipline in maintaining the needed business development activities to meet and exceed goals. * Must demonstrate strong sales abilities and training techniques in order to assemble an effective sales organization. * Exhibit strong communication, collaboration, persuasion, negotiation and planning skills. * Experience in creating impactful marketing messages. * Comprehensive experience with call center metrics and monitoring techniques. * Demonstrate creativity (messaging) in building retention campaigns * Ability to monitor and continuously improve efforts. Exemplary decision making and problem solving abilities. Must demonstrate exceptional discipline in maintaining the needed retention activities to meet and exceed goals. * Must hire and train an effective new business team. Preferred: * Sales management in information, publishing, or construction industry. * Experience supervising e-business transactions in previous work environment. Benefits Regular full-time employees of The McGraw-Hill Companies routinely receive the following benefits: * Medical, Dental, Vision insurance, Flexible spending accounts with company contribution * 401K with company matching, long-term and annual incentives, stock purchase program * Many work/life benefits such as low-cost emergency child- and elder-care, parental leave for birth or adoption, flexible work arrangements, volunteer opportunities, employee assistance programs, tuition reimbursement, employee discounts, and much more About the Company TheInformation & Mediasegment of The McGraw-Hill Companies includes business, professional and broadcast media, offering information, insight and analysis; and consists of two operating groups: the Business-to-Business Group (including such brands as J.D. Power and Associates, McGraw-Hill Construction, Platts andAviation Week) and the Broadcasting Group, which operates nine television stations, four ABC affiliates and five Azteca America affiliated stations. The McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world. The McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual. Job Type: Sales/Business Development2012-04-07 08:39:44United StatesMcGraw-HillNew Jersey23812NJHightstown, NJ27724580http://mcgraw-hill.jobs/xml/27724580/job