[{"country_short": "USA", "city": "New York", "description": "Title: Client Service Representative\nLocation: US-NY-New York\nThe Client Service Representative position is responsible for providing professional and timely service for clients, vendors, distributors and internal staff in the areas of technical, content and application consulting as well as assisting in training new Associate Product Consultants.\n\nEssential Accountability\n* Provides primary issue resolution to clients, distributors, and internal staff, primarily via the support phone line, but also originating from email, chat, website, or referrals. Issue resolution often requires extensive research and product related hardware and software troubleshooting to resolve complex data and product technical issues performing diagnostics which often requires the need to work with the client's IT department for effective resolution. Also serves as a timely source for information on offerings, production cycles, distributor packages and data presentations adopting a professional approach in working with clients from all levels up to and including the most senior executives of a client organization.\n* May serve as a member of a product team within Product Support working closely with the team leader to attain strong product knowledge while providing assistance in training the Product Support group and updating the Knowledge Base with information on new products and upgrades thereby ensuring accurate information is available to all users, and thus, to clients as well.\n* Analyzes and communicates client concerns as they relate to product offerings, data collection procedures and marketing policies by documenting recommendations on the client's behalf for product development in the CRM system.\n* Provides in-depth research to resolve complex client questions based on the product offering ensuring clients are provided with thorough, accurate resolutions to their questions.\n* Creates documentation for the Knowledge Base from new case resolutions to ensure all Product Consultants have access to current, accurate information for subsequent client questions.\n* Bachelor's degree, preferably in a finance related field along with a minimum of one year Client Services experience is required as the incumbent must have solid knowledge of finance and accounting principles to resolve client questions.\n* Strong communication, marketing and customer service skills to effectively resolve client concerns and\n* promote product usage. Problem-solving, time-management, and organizational abilities are also required to efficiently resolve client concerns\n* Strong knowledge is needed in the areas of data, finance and accounting principles, marketing and research policies and procedures, product production cycles.\n* Strong technical knowledge of PC hardware and software, including standard operating systems, basic network usability, and spreadsheet software is necessary in the installation and support of products. Ongoing education is necessary to stay abreast of current technology.\n\n\nAbout the Company\n\nThe McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\nJob Type: Customer Service", "date_new": "2012-05-10 04:29:09", "url": "http://mcgraw-hill.jobs/xml/28597726/job", "country": "United States", "company": "McGraw-Hill", "title": "Client Service Representative", "reqid": "24574", "state": "New York", "state_short": "NY", "location": "New York, NY", "uid": 28597726}, {"country_short": "USA", "city": "New York", "description": "Title: Sales Account Manager (Client Development Specialist I) S&P Capital IQ, McGraw-Hill Financial\nLocation: US-NY-New York\nS&P Capital IQ, a division of McGraw-Hill Financial (MHF), is currently searching for Sales Professionals to join our team, build an exciting career with us and support our growth trajectory. The Sales Account Manager will develop the Sales Strategy plan that addresses how to meet goals, identify opportunities and risk with tactical plan to execute. The individual will also provide continual feedback to McGraw-Hill Financial management on market/client trends, competition and product feedback.\n\n\nEssential Accountabilities:\n\n* \nFocus on managing, prospecting and selling to larger and more complex clients and prospects.\n* \nExecute sales strategy collaborating globally (if applicable) with sales members, client service, product management, operations, technology, legal to optimize product and service delivery.\n* \nCommunicate regularly with team members, senior sales management, and all MHF business units regarding client activity, results, competitive information, and market trends.\n* \nCross-sell MHF offerings, exchanging intelligence on established and prospective accounts with other team members inside and outside the business unit.\n* 3- 5 years relevant experience in financial services industry related directly or indirectly to software, analytics and data direct sales with a proven track record in consultative sales. Experience must include managing top tier buy and sell side accounts and developing relationships at the middle management level across client organizations.\n* Knowledge of financial data, analytics and research across asset class.\n* Ability to work across functional lines including Client Services, Operations, Technology and Product Management to resolve client issues and drive development of services that meet stated client needs.\n\nAdditional Qualifications\n\nTechnical Skills\n\n* Knowledge of feed and delivery formats for utilizing data in desktop and enterprise solutions. Understanding what feed and delivery formats will work to meet client needs. Example:\n* Feed formats- XBRL/ XML/ HTML/ ASCII etc\u2026 \n* Delivery- Bulk or portfolio delivery. Utilization of API, excel plugin, SDK , or FTP\n\nLeadership & Management Skills\n\n* Act as mentor for new members of the team.\n* Recognize situations where we can more effectively serve our clients and put forward recommendations to execute on those ideas.\n* Take leadership role in projects where you skill set will add value and/or develop your knowledgebase.\n* Act as a role model for the team. Share best practices and coach others in constructive positive manner.\n* Ability to multi task and be flexible. Reevaluate regularly. Always be prioritizing activity that will best meet client and revenue goals.\n\n\nAbout the Company\nThe McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's Ratings Services, S&P Capital IQ, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.\n\nThe McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.\n\n\n\n\nJob Type: Customer Service", "date_new": "2012-05-04 04:26:59", "url": "http://mcgraw-hill.jobs/xml/28426884/job", "country": "United States", "company": "McGraw-Hill", "title": "Sales Account Manager (Client Development Specialist I) S&P Capital IQ, McGraw-Hill Financial", "reqid": "24587", "state": "New York", "state_short": "NY", "location": "New York, NY", "uid": 28426884}]